getFIT’s Virtual Chief Information Officer (vCIO) function provides ongoing IT executive leadership to each client account. The vCIO summarizes technology activities, raises opportunities and risks, and actively reviews the client’s technology strategy and road map.
Virtual CIO
Service Desk
An online ticketing system and support number is getFIT’s customers’ primary touch point. Although the Service Desk can successfully complete mosts, getFIT will schedule engineers for onsite visits as necessary.
Monitoring & Management
getFIT’s remote monitoring technology allows getFIT to monitor and manage a client’s IT assets. getFIT receives automated alerts when an out-of-alignment condition surfaces. getFIT will respond as necessary, based on the nature of the alert.
Remote Tech Support
At any time, getFIT may remotely connect to client systems, in a secure and time sensitive manner, to provide proactive maintainance, or to respond to automated alerts or client requests.
Cloud Solutions
getFIT clients incorporate cloud-based solutions as part of their overall technical architecture. When designed and configured properly, cloud technologies provide companies a way to work anywhere, anytime, and on any device in a cost-effective manner.
Cybersecurity
There are numerous facets to IT security, and ever increasing cyber threats that a business faces. getFIT’s clients benefit from a security-as-a-service offering. getFIT believes strongly in a combination of security products, services, and client education and awareness.
Communication
Reliable and quality communication is vital for all businesses. Internal staff needs to connect to each other and to their customers. getFIT implements and maintains all aspects of its clients communication infrastructure: from cabling, and communication carriers, to IP phone systems.
Mobile Device Management
Mobile devices are growing faster than any technology in history. Tablets and phones have extremely valuable and sensitive data. Through security-as-a-service, getFIT administers its clients’ mobile devices to protect company assets. getFIT also advises clients on IT policies and procedures related to mobile devices.
Technology Projects
Successful companies require IT projects to remain in proper alignment, or to position the business for growth. getFIT works with client executives in determining and planning technology projects. Each IT project has a well defined scope of work; including a project plan that includes resources, necessary project tasks and their durations, dependencies, and milestones.
Contact Us For More Information
Providing IT Solutions for small businesses within the East Bay area of California.